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Please read Terms and Conditions carefully. It is London Services UK's policy to strictly enforce its Terms of Agreement in the event of any dispute.
1. About this Contract
1.1 Our Terms and Conditions represent a contract. This contract is made between London Services UK and the Client.
1.2 You agree that any use of the services provided by London Services UK shall constitute your acceptance of the Terms and Condition.
2. The Service
2.1 London Services UK acts solely as an introductory agency between clients and cleaners.
2.2 If the cleaner leaves or the client is not happy with the standard of service provided by the cleaner, we will endeavour to find a replacement cleaner as soon as possible, normally within 5 working days.
2.3 We will make every effort to provide a temporary cleaner in the event of sickness or holiday.
2.4 All of our cleaners under-go an induction training course prior to commencing any service with you.
2.5 We will interview and obtain references for every cleaner representing the company.
2.6 Cleaners must provide us with a copy of their passport or driver's license as well as a proof of permanent address.
3.Payments
3.1Agency fees are payable on monthly basis in advance for the charges of the agency by cheque, cash or standing order to our client account for regular domestic cleaning. The Sum may be varied by the Agency giving you notification of 14 days before the payment is to be received. You will be responsible for payments under this agreement whether or not you benefit form the cleaner or the agency's services until the contract is terminated. Please note that paying the outstanding balance by debit/credit card You may incur a 3% card processing charge.
3.2 The minimum fixed term for this Agreement for regular domestic cleaning is 6 months. After this, You can end this Agreement by giving at least 1 month's original written notice with Your original hand signed signature to the Agency. At the main address in our website.
3.3 You are responsible for paying any Cleaner used by You in cash or through us by using our client account (or by other method agreed in writing between You and the Cleaner) at the end of each visit at the agreed hourly rate plus any supplementary costs specified on the order form or notified by the Agency from time to time.
3.4 A sum equivalent to the hourly rate at the front or beginning of the order form will be payable to the agency for each cancelled appointment to compensate for inconvenience and expense should You cancel appointment(s) with the Cleaner, by giving the Agency no notice or less than two working day's notice.
3.5 If your payments are not made on time or in advance a surcharge of 10% will be applied. Should we be required to pursue payments which you refuse to pay for services rendered we will request payment for the expenses in collecting the initial payment as well as fees to other in situations involved in the collection process.
3.6 For regular domestic cleaning the sum of the hourly rate on the order form equates to £2.50 for the fees of the Agency and £6.50 for the contracted cleaner.
4. Client’s Obligation
4.1 YOU WILL CONTRACT THE CLEANER DIRECTLY AS A SELF EMPLOYED. We do not employ the cleaners, you employ them. At all times the cleaner will be under the client's supervision and responsibility. You will be responsible for providing us and the cleaner cleaning times, giving instructions, and for the correct and punctual payments at the agreed hourly rate, directly to the Cleaner and to us minimum per visit is 2 hours.
4.2 You would need to notify the agency at least 24 hours prior to - changes in hours and days the cleaner must work, - complaints to cleaner relating to cleaner change - absence of cleaner and for us to rectify the situation.
4.3 You would be required to supply all the necessary materials and equipment for the cleaner to carryout her duties unless you requested that to be supplied by the agency at a surcharge.
4.4 You are responsible for specifying to the cleaner and the agency the requirements for the cleaning job and issuing cleaning instruction as well as providing a task list with the help of the agency.
4.5 You will give all instructions as to duties to be performed and hours to be worked, direct to the Agency, and shall be responsible for contracting with and terminating the contract of the Cleaner through the Agency.
4.6 You must allow the cleaner access to hot water and power for the equipment and materials. All fragile and breakable items must be secured or removed.
4.7 The client agrees to inspect the work immediately after it is completed and to draw to the attention of the cleaner of any such further work to be carried out reasonably required but if the client is still not satisfied the client must notify us in writing immediately by completing the supplied check list.
4.8 If keys are provided they must open the lock without any special efforts or skills.
4.9 All cleaning equipment should be safe and in full working order. If the client does not have cleaning materials and client asks the Agent to purchase said items on their behalf, clients understands that an applicable service charge will be assessed.
4.10 If Cleaners need to collect keys from a third party's address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply.
5. Obligations of the Agency
5.1 Once you make a booking the Agency will allocate to you and send you a cleaner at the agreed time for you to engage the cleaner for domestic cleaning and ironing or conduct an interview should you not be satisfied with the cleaner the agency will send you a different cleaner.
5.2 Should you cancel a cleaner prior to us sending you a cleaner a £15 cancellation fee will apply except in the event where we have failed to allocate to you a cleaner within the above mentioned time.
5.3 We will take great care in selecting cleaners and checking their references and documents to make sure they are competent work people but we cannot be held responsible for any reason for failure of selection procedure or worker causing problems.
5.4 Should the introduced cleaner refuse without cause to comply with the reasonable terms of the client, fall ill, go on holiday or leave for any reason whatsoever, then We will undertake to supply a replacement cleaner at the earliest opportunity and in any event within 3 days of notification of the departure of the original introduced cleaner.
6. Cancellations
6.1 We require a minimum of 30 days written notice for cancellation of the service.
6.2 Refunds will not be given for any advanced payment made in the event of cancellation.
6.3 In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for the cleaners travelling cost.
6.4 Clients must give a minimum of 14 Days notice if they are going to be away on holidays or business. Failure to do this will mean that no refund will be given for the agency fees.
6.5 Clients must give a minimum of 10 Days notice if they wish to change the day that their property is cleaned.
6.6 It is the client’s responsibility to inform the agency if service is not required during Bank holidays i.e. Easter.
6.7 No service will be provided on Christmas Day, Boxing Day and New Years day.
7. Insurance
7.1 You are the contractor of the Cleaner and must ensure that your household insurance policy provides employers' liability cover in respect of domestic servants with a minimum level of cover of £1,000,000 per claim. The Agency may ask you to provide proof that such cover is in place and that all relevant insurance premiums are up to date.
7.2 As a benefit to You each Cleaner contracted by You from the Agency's database, will have their own insurance policy which includes public liability cover. We will not be liable for any act, default or omission of the Cleaner. You acknowledge and agree that the Agency does not have access to police records, and may not have access to criminal records, when vetting Cleaners and We cannot be liable for false or misleading information provided by Cleaners.
7.3 The client accepts and understands that poor service, breakage/damage or theft must be reported immediately after the service. All claims must be notified within 24 hours of discovery. Failure to do so will entitle clients to nothing.
8. Terminations
8.1 The client can terminate the contract with a one month's written notice at the expiration of each quarter and not before the first quarter has expired.
8.2 The client cannot employ or contract a cleaner which has been introduced by the agency to the client for a 12 month period after the contract termination should the client do so the situation would be regarded as the contract has not been terminated and the money to the agency immediately be owed for the introductory services.
8.3 You as a client are not allowed to refer a cleaner to anyone unless you refer the agency itself. This is regardless of whether you have a contract with us or it has been terminated. Should this clause be broken you would owe compensation to the agency of referral fee of £1000
8.4 The Client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the Client by Us. If the Client does wish to hire or use the domestic services provided by the Agency but retain the services of the cleaner then he/she must pay a referral fee of £1,000.
9.1 Move Out Cleaning, Spring Cleaning, After Builders Cleaning
9.1.1 We reserve the right to amend the initial quotation, should the client's original requirements change. Minimum of 3 hours per cleaning visit applies (after builders cleaning and end of tenancy is minimum 4 hours per visit). Clients agree to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with the Agency.
9.1.2 Unless otherwise agreed the standard end of Tenancy Cleaning Service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows, carpets, upholstery. Neither does it include washing up or laundering. Should any of these additional services be required, we will quote for them separately. It is a condition of an end of tenancy cleaning that the property must be vacated.
9.1.3 Client may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay £15.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay £15.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
9.1.4 The client agrees to inspect the cleaning immediately after the completion of the cleaning and to draw to the attention to the cleaner if unsatisfied with anything. The cleaner will carry out any further work within reason, and in case the client is unable to return, we reserve the right to refuse and claims or requests made by the client.
9.1.5 We will provide all cleaning material and equipment but there may be a surcharge in the event of a need of specialized equipment. We will quote separately for this.
9.2 ONE-OFF/SPRING CLEANING
9.2.1 BrightClean Cleaning Services reserves the right to amend the initial quotation, should the client's original requirements change. Minimum of 3 hours per cleaning visit applies. Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with the Agency
9.2.2 Clients may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay £15.00 cancellation fee per cleaner if the customer cancels or changes the date/time less than 48 hours prior to the scheduled appointment. Customer agrees to pay £15.00 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
9.2.3 We will provide all cleaning material and equipment but there may be a surcharge in the event of a need of specialized equipment. We will quote separately for this.
9.2.4 The client agrees to inspect the cleaning immediately after the completion of the cleaning and to draw to the attention to the cleaner if unsatisfied with anything. The cleaner will carry out any further work within reason, and in case the client is unable to return, we reserve the right to refuse and claims or requests made by the client.
9.3 CARPET, CURTAIN, RUG, WINDOW, UPHOLSTER CLEANING
9.3.1 We reserve the right to amend the initial quotation, should the client's original requirements change.
9.3.2 All carpet cleaning prices are subject to £30.00 minimum call out charge (upholster cleaning is subject to £50.00 minimum call out charge).
9.3.3 Clients may cancel the scheduled cleaning job at least 24 hours prior to the agreed start time. Customer agrees to pay 50% of the quote as a cancellation fee if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment. Customer agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or power available at customer's premises; or problem with customer's keys. If an initial deposit has been paid to the Agency then the customer agrees that the deposit funds may be used to cover the cancellation fee.
9.3.4 We will provide all cleaning material and equipment but there may be a surcharge in the event of a need of specialized equipment. We will quote separately for this.
9.3.5 The client agrees to inspect the cleaning immediately after the completion of the cleaning and to draw to the attention to the cleaner if unsatisfied with anything. The cleaner will carry out any further work within reason, and in case the client is unable to return, we reserve the right to refuse and claims or requests made by the client.
9.4. The agency cannot be held responsible for one off-cleaning jobs for carpet cleaning performance as well as upholster cleaning as we introduce sub-contracts that perform the duties and even though great care will be taken when doing the job no performance guarantee can be given.
9.5 It is the intention of the Agency that the terms and conditions are attached to each order form and are posted for each client to have access to them, should there be special requirements they would have to be noted on the order form and be agreed and signed by the client and company director.
9.6 If any provision of this Agreement shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of this Agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or, in the event that this is not possible, deleted.
9.7 No delay or failure on the part of the Agency to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter.
9.8 By ordering Bright Clean Cleaning Services by telephone, e-mail, fax or through website(s) the customer agrees to be bound by these terms and conditions.
9.9 These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.